About Us

Established in 1978, Safe Horizon is the largest non-profit victim services agency in the United States. We touch the lives of more than 250,000 children, adults, and families affected by crime and abuse throughout New York City each year. Safe Horizon partners with governmental and other community agencies and also advocates for policies on a local, state, and national level on behalf of those affected by violence and abuse.

We provide compassionate and expert support for people who have experienced domestic and intimate partner violence, child physical and sexual abuse, rape and sexual assault, human trafficking, stalking, youth homelessness and other forms of violence, crime or abuse.

Learn more about our programs here:https://www.safehorizon.org/our-services/what-we-do/


Our Vision

Safe Horizon envisions a society free of violence and abuse. We will lead the way by empowering victims and survivors to find safety, support, connection and hope.

Job Details

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Case Manager - Community Program, Staten Island


Case Managers provide comprehensive services to individual clients and families impacted by violence (domestic violence, rape, sexual assault and homicide). Services provided by case managers include safety assessment, case planning, case facilitation and risk management, referrals, information workshops and support groups.  The Case Manager coordinates with Safe Horizon supporting programs and local agencies to provide short and long term care necessary to meet the needs related to victims of violence.

Essential Job Functions:

  • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
  • Provides short-term crisis intervention to victims and survivors of crime with special emphasis on working with survivors of domestic violence, sexual assault, and homicide.
  • Engages in risk assessment and safety planning;
  • Provides court orientation, criminal justice advocacy, accompaniment and support;
  • Provides information and referrals for other Safe Horizon services such as shelters and long-term counseling;
  • Provides information regarding public assistance and other entitlements, and assistance with OVS applications;
  • Provides emergency assistance including transportation, food vouchers, financial assistance, emergency cell phones, and lock replacement;
  • Advocates on behalf of clients with the District Attorney’s office, Court personnel, NYPD, NYCHA and other subsidized housing, employers, schools and other social service agencies;
  • Provides updates and assists clients in reporting any continued harassment and other violations;
  • Performs data entry into a computerized record keeping system;
  • Maintains cooperative working relationships with other service providers.
  • Facilitate community outreach presentations and trainings;

Secondary Job Functions:

·         Maintains routine administrative responsibilities to include preparation of correspondence, maintenance of files, mail, e-mail and telephones; 

·         Performs other related duties as assigned

Interacts with:

●      New York State Office of Victim Services

●      District Attorney’s office

●      Criminal Court and Family Court personnel (court clerks, court officers, etc.)

●      NYPD

●      NYCHA and DHS

●      New York City Office of Chief Medical Examiner 

●      Local social service providers

●      All internal Safe Horizon programs and departments

●      All other external agencies and organizations that provide appropriate services to the client

Knowledge and Required Skills:

·         Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence;

·         Strong communication and organizational skills;

·         Excellent interpersonal skills, be assertive and well organized;

·         Ability to work under pressure in a calm and reassuring manner;

·         Demonstrate the ability to work independently;

·         Bilingual in Spanish preferred

·         Basic understanding of computer and systems for managing case records



·         BA or BS Degree or equivalent experience



·         One year of experience working in a social services setting or with victims of domestic violence preferred  


·         Related work or intern experience within the criminal justice system. Knowledge of effects of victimization and trauma on victims. Knowledge of community resources and options available to victims of crime and abuse.

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me.  I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply


Please follow this link to view complete EEO Law and complaint filing information:



Safe Horizon is committed to the principles of equal employment opportunity and compliance with all Federal, State, and Local laws concerning employment discrimination, harassment and retaliation including the Americans with Disabilities Act. Safe Horizon ensures equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, sexual and other reproductive health decisions, religion, marital status, national origin or ancestry, citizenship, lawful immigrant status, physical, mental, and medical disability, veteran status or liability for service in the United States Armed Forces. We are dedicated to providing an inclusive and welcoming environment for all members of our staff and clients.