About Us

Established in 1978, Safe Horizon is the largest non-profit victim services agency in the United States. We touch the lives of more than 250,000 children, adults, and families affected by crime and abuse throughout New York City each year. Safe Horizon partners with governmental and other community agencies and also advocates for policies on a local, state, and national level on behalf of those affected by violence and abuse.

We provide compassionate and expert support for people who have experienced domestic and intimate partner violence, child physical and sexual abuse, rape and sexual assault, human trafficking, stalking, youth homelessness and other forms of violence, crime or abuse.

Learn more about our programs here:https://www.safehorizon.org/our-services/what-we-do/


Our Vision

Safe Horizon envisions a society free of violence and abuse. We will lead the way by empowering victims and survivors to find safety, support, connection and hope.

Job Details

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Case Planner Family Focus- Staten Island

Our Vision:

Safe Horizon envisions a society free of family and community violence. We will lead the way by empowering victims of domestic violence, child abuse, sexual assault and human trafficking to move from crisis to confidence. 

Our Mission:

Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities. 

Safe Horizon’s Family Focused Program provides comprehensive  trauma-informed client-centered services to families who are affected by intimate partner violence and are involved in the child welfare system. Our goal is help those who have experienced physical, emotional or other forms of abuse to establish long-term safety and healing from the effects of trauma. Safe Horizon uses a client centered, trauma informed, anti-oppressive approach to supporting clients.

Safe Horizon recognizes that families who have experienced intimate partner violence may want to or need to stay in contact with the person causing harm in the family. The Family Focused Program (FFP) was designed to engage family members with support to assist in healing and explore ways for families to maintain contact where safe to do so. In this model, all participating members of the family are considered clients (survivor, person causing harm, and their children).     

Essential Job Functions:  
The case planner provides both practical advocacy services and support to domestic violence survivors, their children and the person causing harm (separately).   Duties may include some or all of the following:        
Conduct comprehensive intake and needs assessments for survivors of domestic violence, their children, and/or persons causing harm in intimate partner relationships;         
Provide crisis intervention and short-term counseling for survivors of domestic violence         
Deliver high quality case management and practical services to children and families including assistance with obtaining services including, but not limited to: safe housing, public benefits, emergency financial
assistance, educational services, legal advocacy and representation, and other needed services
Commit to developing practice skills in accordance to Safe Horizon’s client centered, trauma informed, anti-racist approach         
Engage in safety assessment and risk management dialogues with clients to safety plan        
Develop service plan including short and long-term goals         
Conducting home, office, and school visits with clients and their families.         
Provides emergency assistance including transportation, food vouchers, financial assistance, emergency cell phones, and lock replacement        
work closely with the Administration for Children’s Services’ Family Service Unit (FSU) and Family Court Legal Services
(FCLS), and participate in family court hearings         
 Accompany clients to appointments related to accessing services such public assistance and other entitlements         
Participate and support clients in family team conferences         
Make phone calls and write letters to advocate on behalf of clients         
Maintain clear, concise, and timely documentation with all relevant
client information including data entry into a computerized record keeping system         
Attend training relevant to position         
Actively participate in individual and group supervision, in accordance with Safe Horizon’s quality supervision standards         
Preparing for and participate in regularly scheduled FFP team case review meetings about new and on-going cases;         
Maintain open communication with supervisors and team members         
Complete referrals and collaborate with other service providers internally and externally as needed         
Participate in the service team of clinician and case planners responsible to maintain a mixed caseload of families (including survivors and their children and persons causing harm)         
Implement strategies for addressing vicarious trauma  

Supervisory Reports: None  

Required Skills:                      
Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence and all members of their families including the person causing harm in the family;                     
Strong communication and organizational skills;                      
Excellent interpersonal skills, be assertive and well organized;                     
Ability to work under pressure in a calm and reassuring manner;                     
Demonstrate the ability to work independently and also work on a team with an appreciation of different points of view  

Ability to work evenings as needed and maintain a flexible work schedule                     
Basic understanding of computer and systems for managing case records                     
BA or BS Degree or equivalent relevant experience                     
Two years of experience working with victims of domestic violence     

Strongly Preferred: 
Bilingual Spanish/English fluency 
Strong oral and written communication skills
Training and experience in case management and/or working with survivors of domestic violence or persons causing harm in a trauma-informed setting;
Knowledge of the New York City domestic violence service system, public benefits, child welfare, housing system and other social services. 

All prospective job candidates must meet screening requirements, which may include a background check, credit check, finger printing and State Central Registry clearance.    

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me.  I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply

Safe Horizon is committed to providing equal employment opportunity to all qualified individuals and
endeavors to hire individuals of diverse races, colors, creeds, ethnicity, religions, genders, gender identities or expressions, ages, sexes,  sexual orientations, national origins, and  disabilities, as well citizen, marital, protected veteran and HIV statuses.

Please follow this link to view complete EEO Law and complaint filing information:







Safe Horizon is committed to the principles of equal employment opportunity and compliance with all Federal, State, and Local laws concerning employment discrimination, harassment and retaliation including the Americans with Disabilities Act. Safe Horizon ensures equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, sexual and other reproductive health decisions, religion, marital status, national origin or ancestry, citizenship, lawful immigrant status, physical, mental, and medical disability, veteran status or liability for service in the United States Armed Forces. We are dedicated to providing an inclusive and welcoming environment for all members of our staff and clients.