About Us

Established in 1978, Safe Horizon is the largest non-profit victim services agency in the United States. We touch the lives of more than 250,000 children, adults, and families affected by crime and abuse throughout New York City each year. Safe Horizon partners with governmental and other community agencies and also advocates for policies on a local, state, and national level on behalf of those affected by violence and abuse.

We provide compassionate and expert support for people who have experienced domestic and intimate partner violence, child physical and sexual abuse, rape and sexual assault, human trafficking, stalking, youth homelessness and other forms of violence, crime or abuse.

Learn more about our programs here:https://www.safehorizon.org/our-services/what-we-do/


Our Vision

Safe Horizon envisions a society free of violence and abuse. We will lead the way by empowering victims and survivors to find safety, support, connection and hope.

Job Details

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Residential Specialist DV Shelter Rose, Manhattan


Residential Specialists are engaged in maintaining a safe, secure and orderly environment in Safe Horizon’s residential facilities.  Day to day, Residential Specialists is the primary contact for resident’s questions and concerns.


  • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
  • Interact with clients to facilitate their transition to the shelter;
  • Advise clients of available resources;
  • Maintains a safe and secure facility;
  • Responds to requests and inquiries from residents;
  • Understands and follows emergency procedures, including fire procedures;
  • Sorts and organizes donations of food, clothing, etc;
  • Conducts room checks as needed;
  • Supervises residents’ daily communal tasks to ensure facility stays clean;
  • Distributes household supplies;
  • Keeps activity logs;
  • Answers phones and acts as a receptionist for the facility;
  • Assists with bed utilization by helping with apartment preparation; and
  • Performs other related duties as assigned.

Interacts with:

  • Clients
  • Safe Horizon staff                 


High School Diploma/GED and two years experience working in residential facilities or relevant experience.

Computer skills a plus,

Required skills:

Excellent verbal communications skills are required.  Basic computer skills are preferred.  Strong customer service skills are a plus.

Must have or willing to obtain CPR certification, security guard license and F80


Additional Requirements:

·         Required to work overtime as needed , including holidays and during clement weather

·         Paid mandatory trainings that occur in off-site locations and outside of the regular work schedule. 

·         Must obtain Hepatitis B vaccine or formally decline vaccination.  Vaccination record from previous employer is acceptable.

·         Attending Staff meetings and trainings as requested;

·         Attend mandatory trainings that may occur outside shift hours and shelter location;


If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me.  I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment 

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply 

Please follow this link to view complete EEO Law and complaint filing information:





Safe Horizon is committed to the principles of equal employment opportunity and compliance with all Federal, State, and Local laws concerning employment discrimination, harassment and retaliation including the Americans with Disabilities Act. Safe Horizon ensures equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, sexual and other reproductive health decisions, religion, marital status, national origin or ancestry, citizenship, lawful immigrant status, physical, mental, and medical disability, veteran status or liability for service in the United States Armed Forces. We are dedicated to providing an inclusive and welcoming environment for all members of our staff and clients.