About Us

Established in 1978, Safe Horizon is the largest non-profit victim services agency in the United States. We touch the lives of more than 250,000 children, adults, and families affected by crime and abuse throughout New York City each year. Safe Horizon partners with governmental and other community agencies and also advocates for policies on a local, state, and national level on behalf of those affected by violence and abuse.

We provide compassionate and expert support for people who have experienced domestic and intimate partner violence, child physical and sexual abuse, rape and sexual assault, human trafficking, stalking, youth homelessness and other forms of violence, crime or abuse.

Learn more about our programs here:https://www.safehorizon.org/our-services/what-we-do/


Our Vision

Safe Horizon envisions a society free of violence and abuse. We will lead the way by empowering victims and survivors to find safety, support, connection and hope.

Job Details

Refer Job:
  • Share this on Facebook
  • Share this on LinkedIn

Add Add to Saved Jobs

Supervising Maintenance Worker - Bronx, Manhattan


The Facility & Property Management Department (FPM) is responsible for the safe and efficient operation of Safe Horizon shelter facilities throughout New York City that provide temporary housing for victims of domestic violence. 

Essential Job Functions: 
 The Supervising Maintenance Worker (SMW) is responsible for the day-to-day maintenance, upkeep, and safe operation of the shelter facility. The SMW is responsible for ensuring compliance with all facility-related governmental regulatory requirements. Duties include performing janitorial and custodial tasks, operating all building systems including heating, hot water, and fire safety, undertaking repairs in consultation with supervisors and consistent with industry best practices.  
Under the direction of the Senior Director of Facilities Management, the Lead Maintenance Worker is responsible for:


  • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients;
  • Maintaining the shelter facility to comply with all applicable governmental regulatory requirements; Trains and supervises maintenance staff;
  • Over sees and evaluates staff work performance and recommends personnel action as appropriate in accordance with agency policies and procedures;
  • Orders janitorial and maintenance supplies as needed in a manner that is in compliance with Safe Horizon procurement and budgetary requirements and procedures;
  • Manages the maintenance supply budget;
  • Ensures that regular maintenance tasks are completed in a timely and efficient manner and that associated reports and checklists are completed and submitted to supervisors as required;
  • Maintains and accounts for Safe Horizon equipment and tools utilized for facility maintenance tasks including assigned vehicle(s);
  • Utilizes computer-based systems and resources to assign work, order supplies, manage timesheets, etc.;
  • Communicates and collaborates with the Shelter Program Director regarding facility maintenance needs, task, assignments, and maintenance work schedules. 
  •  Ensures that all daily, weekly, monthly and yearly cleaning and repair tasks are carried out and kept up to date and that the shelter is maintained in a sanitary, attractive, and orderly condition;
  • Develops and executes daily work flow and schedules for maintenance teams;
  • Monitor and ensures appropriate ordering, storing, inventory and use of shelter cleaning and maintenance supplies and equipment;
  • Conducts periodic inventory of furniture, appliances, supplies, equipment and machinery;
  • Prepares weekly facility inspection reports of each room/apartment;
  • Maintains and submits monthly vehicle use and site safety logs; 
  • Prepare monthly vehicle log, life/safety inspections, web help desk summaries and daily task check list
  • Monitors contractors’ work and other facility service providers in the shelter/ and or dwellings
  • Assist in the establishing procedures and schedules for cleaning and maintenance of buildings, including trash disposal and removal.
  • Work in conjunction with shelter personnel  to ensure residences (rooms, apartments, etc.) are ready for occupancy as needed
  • General administrative and other related duties as needed and as assigned;


  • High school diploma or equivalent (or equivalent relevant experience) required
  • 1-2 years supervising maintenance workers in custodial operations, facilities and/or property management, or a construction or facilities management environment.
  • Certificate or certification in a building trade, maintenance, building systems or building equipment repair is  desirable 
  • Requires knowledge and experience in supervision, industrial/commercial building maintenance, janitorial maintenance/housecleaning, repair and fire safety
  • Demonstrated experience using and training personnel in the use of power equipment utilized in the performance of this job
  • Demonstrated leadership skills including organizing, planning, scheduling and coordinating workloads to meet established deadlines and milestones
  • Demonstrated English writing and verbal communication skills, along with strong interpersonal skills to effectively interface with all levels of employees, management and outside representatives
  • Ability to safely lift and move a minimum of 35 pounds on a regular basis
  • Ability to manage multiple demands and work well independently or within a team
  • Valid NY State Driver’s license with no suspensions and fewer than 3 points required 
  • Basic computer skills a must: word processing, email, spreadsheets, and use of web-based systems.
  • Hours: full time, various hours, weekends and some evenings
  • Fire safety certification desired


If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me.  I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply



Please follow this link to view complete EEO Law and complaint filing information:





Safe Horizon is committed to the principles of equal employment opportunity and compliance with all Federal, State, and Local laws concerning employment discrimination, harassment and retaliation including the Americans with Disabilities Act. Safe Horizon ensures equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, sexual and other reproductive health decisions, religion, marital status, national origin or ancestry, citizenship, lawful immigrant status, physical, mental, and medical disability, veteran status or liability for service in the United States Armed Forces. We are dedicated to providing an inclusive and welcoming environment for all members of our staff and clients.