About Us

Established in 1978, Safe Horizon is the largest non-profit victim services agency in the United States. We touch the lives of more than 250,000 children, adults, and families affected by crime and abuse throughout New York City each year. Safe Horizon partners with governmental and other community agencies and also advocates for policies on a local, state, and national level on behalf of those affected by violence and abuse.

We provide compassionate and expert support for people who have experienced domestic and intimate partner violence, child physical and sexual abuse, rape and sexual assault, human trafficking, stalking, youth homelessness and other forms of violence, crime or abuse.

Learn more about our programs here:https://www.safehorizon.org/our-services/what-we-do/


Our Vision

Safe Horizon envisions a society free of violence and abuse. We will lead the way by empowering victims and survivors to find safety, support, connection and hope.

Job Details

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Program Assistant - Child Advocacy Center, Queens


Safe Horizon’s Child Advocacy Center plays a critical, front-line role in responding to child sexual abuse and severe physical abuse by providing a coordinated and collaborative approach to the investigation of such cases, while ensuring that victims receive immediate, effective support.


The Program Assistant is the first point of contact for all children and families entering the CAC.  The Program Assistant will welcome and orient every child and non-offending family members to the CAC and immediately link the family to the appropriate CAC service providers.  The Program Assistant plays a critical role in creating an environment that is safe, welcoming and upholds the core values and mission for the CAC.



  • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients, staff and members of the CAC multidisciplinary team.
  • Welcome all visitors and orient them to the site/space
  • Actively manage the experience of clients, visitors, partners and staff
  • Answers and directs telephone calls, faxes and mail directed to department of site;
  • Enters data into CMS, the CAC’s case tracking database;
  • Performs administrative and clerical office duties including report preparation; administering petty cash, metro cards and parking garage vouchers; processing payment requests;
  • Assists the Administrative Coordinator in supervising reception area volunteers;
  • Straightens up the playroom, interview/observation rooms and counseling rooms at the end of every day
  • Other program related duties as necessary


Interacts with : CAC visitors, clients,  Multidisciplinary team consisting of child protection specialists, police detectives, pediatricians, prosecutors and Safe Horizon staff.



  • High school equivalency or high school diploma
  • Foundation computer skills (e.g. data entry, internet use, email communications)
  • Interpersonal work experience in a fast-paced environment such as human service, customer service or related field a plus.
  • Desire to engage with children and families impacted by violence and trauma



Bilingual in English and Spanish strongly preferred.  Must be willing to work nights.





If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me.  I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply



Please follow this link to view complete EEO Law and complaint filing information:





Safe Horizon is committed to the principles of equal employment opportunity and compliance with all Federal, State, and Local laws concerning employment discrimination, harassment and retaliation including the Americans with Disabilities Act. Safe Horizon ensures equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, sexual and other reproductive health decisions, religion, marital status, national origin or ancestry, citizenship, lawful immigrant status, physical, mental, and medical disability, veteran status or liability for service in the United States Armed Forces. We are dedicated to providing an inclusive and welcoming environment for all members of our staff and clients.