Manager Internal Communications, Manhattan
Established in 1978, Safe Horizon is the largest non-profit victim services agency in the United States. We touch the lives of more than 250,000 children, adults, and families affected by crime and abuse throughout New York City each year. Safe Horizon partners with governmental and other community agencies and also advocates for policies on a local, state, and national level on behalf of those affected by violence and abuse.
We provide compassionate and expert support for people who have experienced domestic and intimate partner violence, child physical and sexual abuse, rape and sexual assault, human trafficking, stalking, youth homelessness and other forms of violence, crime or abuse.
Learn more about our programs here: https://www.safehorizon.org/our-services/what-we-do/
Safe Horizon envisions a society free of violence and abuse. We will lead the way by empowering victims and survivors to find safety, support, connection and hope.
Safe Horizon is committed to upholding the following core values:
· We are passionate about providing the best service to victims and survivors of crime and abuse. Clients are at the center of our work and we recognize the trauma they have endured.
· We are thought leaders in our field who use proven and effective strategies when assisting clients.
· Throughout the organization, we wholeheartedly commit to the highest standards of ethics and integrity.
· Our work strives to be empathetic and responsive to the needs of our clients and staff. We strongly advocate on behalf of our clients and staff.
· We work hard to advance racial equity, recognizing that racism is closely tied to other forms of inequality in society.
· We commit to creating and supporting a diverse community grounded in equity, inclusion, justice and empowerment for all.
· We know our work cannot be done alone and we actively seek out partnerships. Uniting with clients, colleagues and external partners is critical to accomplishing our shared goals and achieving our mission
Under the leadership of the Senior Vice President, Communications and Marketing, the Manager of Internal Communications will be responsible for Safe Horizon’s internal communications. The Manager will develop and implement Safe Horizon’s internal communications, as well as evaluate and implement new internal communications tools and apply best practices to Safe Horizon’s internal communications. The Manager will also track and evaluate the effectiveness of Safe Horizon’s internal communications and will be responsible for increasing employee engagement with internal messages. S/he will be responsible for the development, integration, and implementation of a range of internal communications activities relative to the strategic direction and positioning of the agency and its leadership.
- Work closely with the SVP and Digital Content Manager to develop and implement an internal communications strategy and calendar.
- Work with Human Resources to identify and implement new channels to communicate with employees, taking into account the incredible diversity of Safe Horizon’s workforce and the many ways it consumes information.
- Draft and implement a plan for improving the employee portal, Safe Horizon’s gateway to information. Regularly update and maintain the employee portal.
- Draft and implement a system for measuring employee engagement with internal communications.
- Evaluate the need to engage with new channels (digital, print and face-to-face) as a way to offer more methods of communication to employees.
- Draft and manage day-to-day employee communications: Messages from the CEO, Human Resources, IT, etc.
- Identify opportunities for improved communications with employees.
- Identify issues and events that require communications with employees.
- Draft and manage communications during rapid response and crisis situations.
- Oversee content management of Safe Horizon’s intranet, ensuring quality control of the content of the intranet home page, working in partnership with other key program executives to manage editorial tone and style.
- Assist in preparation of senior presentations, talking points, policy statements, etc.; researches and prepares position papers, reports, and speeches, as needed.
- Develop and maintain quality standards for agency publications; maintain oversight for message consistency across all internal materials.
- Bachelor’s degree or equivalent experience in marketing, communications, journalism or related field.
- At least 3 years’ experience in marketing or internal communications, with experience in implementation of best practices, tracking engagement and development of new communications channels.
- Excellent writing, editing and proofreading skills.
- Deep understanding of latest strategies and best practices in internal communications.
- Must be able to juggle multiple projects and prioritize.
- Ability to manage internal communications across a broad range of levels and across multiple locations.
- Experience communicating to a diverse, wide-spread workforce.
If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply
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