Summary: The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced.
Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches.
• Using neutral and non-judgmental language when responding to the needs and requests of residents and ensuring that Residential Specialist are meeting this expectation;
• Provide crisis intervention including mediation and de-escalation skills to diffuse situations between resident’s family members and/or roommates;
• Monitoring intake calls to assure staff are exploring and implementing immediate safety needs and a risk management plan during screening calls for shelter placement;
• Mediating disputes and addressing grievances from a trauma informed perspective;
• Assist the Director in the day to day operations of the program by ensuring the facility is meeting coverage and facility safety regulatory standards.
• Efficient oversight of the unit vacancy, billing documentation and client intake process; including attendance, client signatures and absence notifications.
• Ensuring that regular health and safety checks (rounds) and unit inspections occur as required. happen from a trauma informed perspective;
• Provide staff with bi-weekly individual and monthly group supervision that is reflective and prioritizes improvement of CCP skills and includes discussions about vicarious trauma;
• Responsible for recruiting, supervising and managing performance of residential specialists, which include disciplinary actions as needed. understanding and responding to vicarious trauma with a focus on self-care (both for self and for staff members);
• Completing annual staff performance evaluations; developing staff professional development Secondary Job Functions:
• High school equivalency or high school diploma plus three years of relevant training and experience in human services or related field